Welcome, Guest

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[postlink] http://help-desk-software-video.blogspot.com/2012/09/introduction-to-smartertrack-7x.html[/postlink] http://www.youtube.com/watch?v=0lcBJuLSSbMendofvid [starttext]This video introduces the SmarterTrack Help Desk and Customer Service platform. As this is an introduction, items such as email tickets, live chat, the customer portal, call logging, time logs, workflow management and the knowledge base system are briefly discussed. In addition, supervisory applications such as full reporting, agent quality control, agent coaching and live chat monitoring are also touched on. [endtext]

Introduction to SmarterTrack 7.x

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[postlink] http://help-desk-software-video.blogspot.com/2012/09/introducing-smartertrack.html[/postlink] http://www.youtube.com/watch?v=qvkMbee8pSYendofvid [starttext] This video introduces the SmarterTrack Help Desk and Customer Service platform. As this is an introduction, items such as email tickets, live chat, the customer portal, call logging, SmarterTrack Communicator, task management, time logs, workflow management and the knowledge base system are briefly discussed. In addition, supervisory applications such as full reporting, agent quality control, agent coaching and live chat monitoring are also touched on. [endtext]

Introducing SmarterTrack

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[postlink] http://help-desk-software-video.blogspot.com/2012/06/bmc-remedy-itsm-7603-configuring.html[/postlink] http://www.youtube.com/watch?v=7cyZ1C3arcUendofvid [starttext]This video shows you how to configure BMC Remedy Service Desk, which consists of the Incident Management and Problem Management applications. After watching this video, you should be able to plan how to use the settings shown here to meet your organization's needs. [endtext]

BMC Remedy ITSM 7.6.03: Configuring Service Desk

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[postlink] http://help-desk-software-video.blogspot.com/2012/05/whats-new-in-bmc-alignability-v101_13.html[/postlink] http://www.youtube.com/watch?v=3J1cOcZhbqUendofvid [starttext] Overview of new features in BMC Alignability version 10.1[endtext]

What's New in BMC Alignability v10.1 Webinar, Part 2

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[postlink] http://help-desk-software-video.blogspot.com/2012/05/whats-new-in-bmc-alignability-v101.html[/postlink] http://www.youtube.com/watch?v=TccakZmZ0_4endofvid [starttext]Overview of new features in BMC Alignability version 10.1 [endtext]

What's New in BMC Alignability v10.1 Webinar, Part 1

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[postlink] http://help-desk-software-video.blogspot.com/2012/05/reduce-support-and-operational-costs.html[/postlink] http://www.youtube.com/watch?v=oJo5XZaVDO4endofvid [starttext]In today's constantly changing IT and economic environments, reducing support and operational costs while ensuring best practice support process adherence and improving customer service quality are more important than ever before. During this webinar, we will show how BMC Software and Hitachi ID Systems provide industry leading solutions that help organizations like yours provide secure, best practice aligned support to your customers while reducing costs. [endtext]

Reduce Support and Operational Costs using BMC Service Desk Express and Hitachi ID Systems

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[postlink] http://help-desk-software-video.blogspot.com/2012/04/bmc-service-desk-express-version-101_27.html[/postlink] http://www.youtube.com/watch?v=w8d9s3ZcOdAendofvid [starttext]Webinar recorded May 18, 2011; Roger East of RightStar Systems presents BMC Service Desk Express version 10.1 [endtext]

BMC Service Desk Express version 10.1 Webinar, part 2

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[postlink] http://help-desk-software-video.blogspot.com/2012/04/bmc-service-desk-express-version-101.html[/postlink] http://www.youtube.com/watch?v=WQt91Siu-xUendofvid [starttext]Webinar recorded May 18, 2011; Roger East of RightStar Systems presents BMC Service Desk Express version 10.1 [endtext]

BMC Service Desk Express version 10.1 Webinar, part 1

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[postlink] http://help-desk-software-video.blogspot.com/2012/04/bmc-remedy-service-desk.html[/postlink] http://www.youtube.com/watch?v=5l529kTV2Wwendofvid[starttext]BMC Remedy Service Desk [endtext]

BMC Remedy Service Desk