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[postlink] http://help-desk-software-video.blogspot.com/2012/05/whats-new-in-bmc-alignability-v101_13.html[/postlink] http://www.youtube.com/watch?v=3J1cOcZhbqUendofvid [starttext] Overview of new features in BMC Alignability version 10.1[endtext]

What's New in BMC Alignability v10.1 Webinar, Part 2

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[postlink] http://help-desk-software-video.blogspot.com/2012/05/whats-new-in-bmc-alignability-v101.html[/postlink] http://www.youtube.com/watch?v=TccakZmZ0_4endofvid [starttext]Overview of new features in BMC Alignability version 10.1 [endtext]

What's New in BMC Alignability v10.1 Webinar, Part 1

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[postlink] http://help-desk-software-video.blogspot.com/2012/05/reduce-support-and-operational-costs.html[/postlink] http://www.youtube.com/watch?v=oJo5XZaVDO4endofvid [starttext]In today's constantly changing IT and economic environments, reducing support and operational costs while ensuring best practice support process adherence and improving customer service quality are more important than ever before. During this webinar, we will show how BMC Software and Hitachi ID Systems provide industry leading solutions that help organizations like yours provide secure, best practice aligned support to your customers while reducing costs. [endtext]

Reduce Support and Operational Costs using BMC Service Desk Express and Hitachi ID Systems

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[postlink] http://help-desk-software-video.blogspot.com/2012/04/bmc-service-desk-express-version-101_27.html[/postlink] http://www.youtube.com/watch?v=w8d9s3ZcOdAendofvid [starttext]Webinar recorded May 18, 2011; Roger East of RightStar Systems presents BMC Service Desk Express version 10.1 [endtext]

BMC Service Desk Express version 10.1 Webinar, part 2

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[postlink] http://help-desk-software-video.blogspot.com/2012/04/bmc-service-desk-express-version-101.html[/postlink] http://www.youtube.com/watch?v=WQt91Siu-xUendofvid [starttext]Webinar recorded May 18, 2011; Roger East of RightStar Systems presents BMC Service Desk Express version 10.1 [endtext]

BMC Service Desk Express version 10.1 Webinar, part 1

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[postlink] http://help-desk-software-video.blogspot.com/2012/04/bmc-remedy-service-desk.html[/postlink] http://www.youtube.com/watch?v=5l529kTV2Wwendofvid[starttext]BMC Remedy Service Desk [endtext]

BMC Remedy Service Desk

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[postlink] http://help-desk-software-video.blogspot.com/2012/03/learning-about-helpdesk-features-today.html[/postlink] http://www.youtube.com/watch?v=7fuwypL51VUendofvid[starttext]Many individuals have already started using helpdesk programs that allow them to manage their tickets more efficiently. Help desk features are available from software programs, and some are even offered for free. Getting help desk software is an ideal choice for companies with a big network today.[endtext]

Learning About Helpdesk Features Today

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[postlink] http://help-desk-software-video.blogspot.com/2012/03/transitioning-traditional-help-desk.html[/postlink] http://www.youtube.com/watch?v=ZvUxARVmBEIendofvid[starttext]The word 'help' isn't specific enough to the service provided by IT - all the extra calls and e-mails can really reduce the amount of time your support team has to help staff with IT-related issues. Simply changing the name and offering a web interface where staff can go and help themselves with issues or problems can have a dramatic impact. Whether you are new to self-service or improving your current offering, this webinar will provide concrete advice and ideas on self-service.[endtext]

Transitioning the Traditional Help Desk into Self-Service Service Desk

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[postlink] http://help-desk-software-video.blogspot.com/2012/02/service-cloud-demo.html[/postlink] http://www.youtube.com/watch?v=jx3R-v31tHwendofvid[starttext]Service Cloud is a completely cloud-based solution for modern customer service. It includes the traditional channels of customer service like phone email and chat, and combines them with the newest and fast-growing channels of customer service like self-service, online search and social media communities. This demo introduces functionality of the Service Cloud Console with Apple FaceTime(tm), Salesforce Knowledge (for agents, and via Google search), Self-Service Portal, Salesforce Chatter and Salesforce for Twitter and Facebook.[endtext]

Service Cloud Demo

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