[postlink]
http://help-desk-software-video.blogspot.com/2012/06/bmc-remedy-itsm-7603-configuring.html[/postlink]
http://www.youtube.com/watch?v=7cyZ1C3arcUendofvid
[starttext]This video shows you how to configure BMC Remedy Service Desk, which
consists of the Incident Management and Problem Management
applications. After watching this video, you should be able to plan how
to use the settings shown here to meet your organization's needs.
[endtext]