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[postlink] http://help-desk-software-video.blogspot.com/2012/06/bmc-remedy-itsm-7603-configuring.html[/postlink] http://www.youtube.com/watch?v=7cyZ1C3arcUendofvid [starttext]This video shows you how to configure BMC Remedy Service Desk, which consists of the Incident Management and Problem Management applications. After watching this video, you should be able to plan how to use the settings shown here to meet your organization's needs. [endtext]

BMC Remedy ITSM 7.6.03: Configuring Service Desk