[postlink]
https://help-desk-software-video.blogspot.com/2012/09/introduction-to-smartertrack-7x.html[/postlink]
http://www.youtube.com/watch?v=0lcBJuLSSbMendofvid
[starttext]This video introduces the SmarterTrack Help Desk and Customer Service
platform. As this is an introduction, items such as email tickets, live
chat, the customer portal, call logging, time logs, workflow management
and the knowledge base system are briefly discussed. In addition,
supervisory applications such as full reporting, agent quality control,
agent coaching and live chat monitoring are also touched on.
[endtext]
[postlink]
https://help-desk-software-video.blogspot.com/2012/09/introducing-smartertrack.html[/postlink]
http://www.youtube.com/watch?v=qvkMbee8pSYendofvid
[starttext]
This video introduces the SmarterTrack Help Desk and Customer Service
platform. As this is an introduction, items such as email tickets, live
chat, the customer portal, call logging, SmarterTrack Communicator, task
management, time logs, workflow management and the knowledge base
system are briefly discussed. In addition, supervisory applications such
as full reporting, agent quality control, agent coaching and live chat
monitoring are also touched on.
[endtext]
Introducing SmarterTrack
Labels:
Help desk software
[postlink]
https://help-desk-software-video.blogspot.com/2012/06/bmc-remedy-itsm-7603-configuring.html[/postlink]
http://www.youtube.com/watch?v=7cyZ1C3arcUendofvid
[starttext]This video shows you how to configure BMC Remedy Service Desk, which
consists of the Incident Management and Problem Management
applications. After watching this video, you should be able to plan how
to use the settings shown here to meet your organization's needs.
[endtext]
BMC Remedy ITSM 7.6.03: Configuring Service Desk
Labels:
BMC Remedy Help Desk
[postlink]
https://help-desk-software-video.blogspot.com/2012/05/whats-new-in-bmc-alignability-v101_13.html[/postlink]
http://www.youtube.com/watch?v=3J1cOcZhbqUendofvid
[starttext]
Overview of new features in BMC Alignability version 10.1[endtext]
What's New in BMC Alignability v10.1 Webinar, Part 2
Labels:
BMC Remedy Help Desk
[postlink]
https://help-desk-software-video.blogspot.com/2012/05/whats-new-in-bmc-alignability-v101.html[/postlink]
http://www.youtube.com/watch?v=TccakZmZ0_4endofvid
[starttext]Overview of new features in BMC Alignability version 10.1
[endtext]
What's New in BMC Alignability v10.1 Webinar, Part 1
Labels:
BMC Remedy Help Desk
[postlink]
https://help-desk-software-video.blogspot.com/2012/05/reduce-support-and-operational-costs.html[/postlink]
http://www.youtube.com/watch?v=oJo5XZaVDO4endofvid
[starttext]In today's constantly changing IT and economic environments, reducing
support and operational costs while ensuring best practice support
process adherence and improving customer service quality are more
important than ever before. During this webinar, we will show how BMC
Software and Hitachi ID Systems provide industry leading solutions that
help organizations like yours provide secure, best practice aligned
support to your customers while reducing costs.
[endtext]
Reduce Support and Operational Costs using BMC Service Desk Express and Hitachi ID Systems
Labels:
BMC Remedy Help Desk
[postlink]
https://help-desk-software-video.blogspot.com/2012/04/bmc-service-desk-express-version-101_27.html[/postlink]
http://www.youtube.com/watch?v=w8d9s3ZcOdAendofvid
[starttext]Webinar recorded May 18, 2011; Roger East of RightStar Systems presents BMC Service Desk Express version 10.1
[endtext]
BMC Service Desk Express version 10.1 Webinar, part 2
Labels:
BMC Remedy Help Desk
[postlink]
https://help-desk-software-video.blogspot.com/2012/04/bmc-service-desk-express-version-101.html[/postlink]
http://www.youtube.com/watch?v=WQt91Siu-xUendofvid
[starttext]Webinar recorded May 18, 2011; Roger East of RightStar Systems presents BMC Service Desk Express version 10.1
[endtext]
BMC Service Desk Express version 10.1 Webinar, part 1
Labels:
BMC Remedy Help Desk
[postlink]
https://help-desk-software-video.blogspot.com/2012/04/bmc-remedy-service-desk.html[/postlink]
http://www.youtube.com/watch?v=5l529kTV2Wwendofvid[starttext]BMC Remedy Service Desk [endtext]
BMC Remedy Service Desk
Labels:
BMC Remedy Help Desk
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