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Showing posts with label Help desk software. Show all posts
Showing posts with label Help desk software. Show all posts
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[postlink] https://help-desk-software-video.blogspot.com/2012/09/introducing-smartertrack.html[/postlink] http://www.youtube.com/watch?v=qvkMbee8pSYendofvid [starttext] This video introduces the SmarterTrack Help Desk and Customer Service platform. As this is an introduction, items such as email tickets, live chat, the customer portal, call logging, SmarterTrack Communicator, task management, time logs, workflow management and the knowledge base system are briefly discussed. In addition, supervisory applications such as full reporting, agent quality control, agent coaching and live chat monitoring are also touched on. [endtext]

Introducing SmarterTrack

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[postlink] https://help-desk-software-video.blogspot.com/2012/03/learning-about-helpdesk-features-today.html[/postlink] http://www.youtube.com/watch?v=7fuwypL51VUendofvid[starttext]Many individuals have already started using helpdesk programs that allow them to manage their tickets more efficiently. Help desk features are available from software programs, and some are even offered for free. Getting help desk software is an ideal choice for companies with a big network today.[endtext]

Learning About Helpdesk Features Today

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[postlink] https://help-desk-software-video.blogspot.com/2012/03/transitioning-traditional-help-desk.html[/postlink] http://www.youtube.com/watch?v=ZvUxARVmBEIendofvid[starttext]The word 'help' isn't specific enough to the service provided by IT - all the extra calls and e-mails can really reduce the amount of time your support team has to help staff with IT-related issues. Simply changing the name and offering a web interface where staff can go and help themselves with issues or problems can have a dramatic impact. Whether you are new to self-service or improving your current offering, this webinar will provide concrete advice and ideas on self-service.[endtext]

Transitioning the Traditional Help Desk into Self-Service Service Desk

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[postlink] https://help-desk-software-video.blogspot.com/2011/12/rename-elementool-account.html[/postlink] http://www.youtube.com/watch?v=ALaQemWACyIendofvid[starttext]You can now rename your Elementool accounts using the Control Panel. In case that you misspelled your account name, or the project name has changed. A transfer in the account ownership may also require changing its name. Whatever the reason may be, Elementool now allows you to rename your accounts.[endtext]

Rename Elementool Account

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[postlink] https://help-desk-software-video.blogspot.com/2011/12/utilizing-help-desk-software-today.html[/postlink] http://www.youtube.com/watch?v=Lz5KiozQglEendofvid[starttext]Help desk software has allowed businesses to provide information and assistance to personnel that are responsible for troubleshooting problems. This lets IT staff members keep a close watch on their network devices if issues occur. Helpdesk is a single point of contact in terms of receiving computer help.[endtext]

Utilizing Help Desk Software Today

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[postlink] https://help-desk-software-video.blogspot.com/2011/12/modern-features-in-help-desk-software.html[/postlink] http://www.youtube.com/watch?v=QvcqbDhGY3Aendofvid[starttext]The use of help desk software in a business enables IT personnel to keep track of issue tickets. Employees that have problems with their computer devices will be noted in the helpdesk software upon report. Tickets can also be assigned to other staff members when using help desk software.[endtext]

Modern Features in Help Desk Software

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[postlink] https://help-desk-software-video.blogspot.com/2011/12/kayako-helpdesk-ticket.html[/postlink] http://www.youtube.com/watch?v=sAObFe57nQsendofvid[starttext]Example of ticket dynamic in Kayako Fusion.[endtext]

Kayako Helpdesk Ticket

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[postlink] https://help-desk-software-video.blogspot.com/2011/12/best-help-desk-software-ticketing.html[/postlink] http://www.youtube.com/watch?v=QWdxXtKE9Jsendofvid[starttext]There is a few things you need to improve on, but i will let your developers figure that out for you.[endtext]

Best Help Desk Software Ticketing System

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[postlink] https://help-desk-software-video.blogspot.com/2011/12/reduce-time-for-customer-request.html[/postlink] http://www.youtube.com/watch?v=WfW79kdWS8sendofvid[starttext]DeskGod Help Desk is a Customer Request Management Application, part of the Deskgod Website Success SuitŠµ. It enables you to provide Help Desk services to your website visitors and members[endtext]

Reduce Time for Customer Request Processing Using Pre-defined Answers

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