[postlink]
https://help-desk-software-video.blogspot.com/2012/09/introduction-to-smartertrack-7x.html[/postlink]
http://www.youtube.com/watch?v=0lcBJuLSSbMendofvid
[starttext]This video introduces the SmarterTrack Help Desk and Customer Service
platform. As this is an introduction, items such as email tickets, live
chat, the customer portal, call logging, time logs, workflow management
and the knowledge base system are briefly discussed. In addition,
supervisory applications such as full reporting, agent quality control,
agent coaching and live chat monitoring are also touched on.
[endtext]
Showing posts with label SmarterTrack Help Desk. Show all posts
Showing posts with label SmarterTrack Help Desk. Show all posts
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