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https://help-desk-software-video.blogspot.com/2011/11/why-people-choose-helpdesk-software.html[/postlink]
http://www.youtube.com/watch?v=a4DtExDZilsendofvid[starttext]Running a network with helpdesk software has enabled many IT personnel to establish better troubleshooting. Using an IT help desk application enables administrators to create tickets and assign them to the appropriate help desk staffs so that they can immediately get down on the problem.[endtext]
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