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http://help-desk-software-video.blogspot.com/2012/01/bmc-remedyforce-service-desk-demo.html[/postlink]
http://www.youtube.com/watch?v=Pit6qZiyUwMendofvid[starttext]The RemedyForce Cloud brings together a broad set of IT service management capabilities with the power of the force.com platform and ecosystem. Customers using these solutions report a 40% decrease in support costs, resolution of 75% of issues on the first call, and tens of millions of dollars in ongoing operational savings.[endtext]
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