[postlink]
http://help-desk-software-video.blogspot.com/2012/03/learning-about-helpdesk-features-today.html[/postlink]
http://www.youtube.com/watch?v=7fuwypL51VUendofvid[starttext]Many individuals have already started using helpdesk programs that allow them to manage their tickets more efficiently. Help desk features are available from software programs, and some are even offered for free. Getting help desk software is an ideal choice for companies with a big network today.[endtext]
[postlink]
http://help-desk-software-video.blogspot.com/2012/03/transitioning-traditional-help-desk.html[/postlink]
http://www.youtube.com/watch?v=ZvUxARVmBEIendofvid[starttext]The word 'help' isn't specific enough to the service provided by IT - all the extra calls and e-mails can really reduce the amount of time your support team has to help staff with IT-related issues. Simply changing the name and offering a web interface where staff can go and help themselves with issues or problems can have a dramatic impact. Whether you are new to self-service or improving your current offering, this webinar will provide concrete advice and ideas on self-service.[endtext]
Transitioning the Traditional Help Desk into Self-Service Service Desk
Labels:
Help desk software
Subscribe to:
Posts (Atom)