Transitioning the Traditional Help Desk into Self-Service Service Desk

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[postlink] http://help-desk-software-video.blogspot.com/2012/03/transitioning-traditional-help-desk.html[/postlink] http://www.youtube.com/watch?v=ZvUxARVmBEIendofvid[starttext]The word 'help' isn't specific enough to the service provided by IT - all the extra calls and e-mails can really reduce the amount of time your support team has to help staff with IT-related issues. Simply changing the name and offering a web interface where staff can go and help themselves with issues or problems can have a dramatic impact. Whether you are new to self-service or improving your current offering, this webinar will provide concrete advice and ideas on self-service.[endtext]

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