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[postlink]
http://help-desk-software-video.blogspot.com/2012/02/service-cloud-demo.html[/postlink]
http://www.youtube.com/watch?v=jx3R-v31tHwendofvid[starttext]Service Cloud is a completely cloud-based solution for modern customer service. It includes the traditional channels of customer service like phone email and chat, and combines them with the newest and fast-growing channels of customer service like self-service, online search and social media communities. This demo introduces functionality of the Service Cloud Console with Apple FaceTime(tm), Salesforce Knowledge (for agents, and via Google search), Self-Service Portal, Salesforce Chatter and Salesforce for Twitter and Facebook.[endtext]
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