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[postlink] http://help-desk-software-video.blogspot.com/2012/09/introduction-to-smartertrack-7x.html[/postlink] http://www.youtube.com/watch?v=0lcBJuLSSbMendofvid [starttext]This video introduces the SmarterTrack Help Desk and Customer Service platform. As this is an introduction, items such as email tickets, live chat, the customer portal, call logging, time logs, workflow management and the knowledge base system are briefly discussed. In addition, supervisory applications such as full reporting, agent quality control, agent coaching and live chat monitoring are also touched on. [endtext]

Introduction to SmarterTrack 7.x

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[postlink] http://help-desk-software-video.blogspot.com/2012/09/introducing-smartertrack.html[/postlink] http://www.youtube.com/watch?v=qvkMbee8pSYendofvid [starttext] This video introduces the SmarterTrack Help Desk and Customer Service platform. As this is an introduction, items such as email tickets, live chat, the customer portal, call logging, SmarterTrack Communicator, task management, time logs, workflow management and the knowledge base system are briefly discussed. In addition, supervisory applications such as full reporting, agent quality control, agent coaching and live chat monitoring are also touched on. [endtext]

Introducing SmarterTrack

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[postlink] http://help-desk-software-video.blogspot.com/2012/06/bmc-remedy-itsm-7603-configuring.html[/postlink] http://www.youtube.com/watch?v=7cyZ1C3arcUendofvid [starttext]This video shows you how to configure BMC Remedy Service Desk, which consists of the Incident Management and Problem Management applications. After watching this video, you should be able to plan how to use the settings shown here to meet your organization's needs. [endtext]

BMC Remedy ITSM 7.6.03: Configuring Service Desk

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[postlink] http://help-desk-software-video.blogspot.com/2012/05/whats-new-in-bmc-alignability-v101_13.html[/postlink] http://www.youtube.com/watch?v=3J1cOcZhbqUendofvid [starttext] Overview of new features in BMC Alignability version 10.1[endtext]

What's New in BMC Alignability v10.1 Webinar, Part 2

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[postlink] http://help-desk-software-video.blogspot.com/2012/05/whats-new-in-bmc-alignability-v101.html[/postlink] http://www.youtube.com/watch?v=TccakZmZ0_4endofvid [starttext]Overview of new features in BMC Alignability version 10.1 [endtext]

What's New in BMC Alignability v10.1 Webinar, Part 1

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[postlink] http://help-desk-software-video.blogspot.com/2012/05/reduce-support-and-operational-costs.html[/postlink] http://www.youtube.com/watch?v=oJo5XZaVDO4endofvid [starttext]In today's constantly changing IT and economic environments, reducing support and operational costs while ensuring best practice support process adherence and improving customer service quality are more important than ever before. During this webinar, we will show how BMC Software and Hitachi ID Systems provide industry leading solutions that help organizations like yours provide secure, best practice aligned support to your customers while reducing costs. [endtext]

Reduce Support and Operational Costs using BMC Service Desk Express and Hitachi ID Systems

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[postlink] http://help-desk-software-video.blogspot.com/2012/04/bmc-service-desk-express-version-101_27.html[/postlink] http://www.youtube.com/watch?v=w8d9s3ZcOdAendofvid [starttext]Webinar recorded May 18, 2011; Roger East of RightStar Systems presents BMC Service Desk Express version 10.1 [endtext]

BMC Service Desk Express version 10.1 Webinar, part 2

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[postlink] http://help-desk-software-video.blogspot.com/2012/04/bmc-service-desk-express-version-101.html[/postlink] http://www.youtube.com/watch?v=WQt91Siu-xUendofvid [starttext]Webinar recorded May 18, 2011; Roger East of RightStar Systems presents BMC Service Desk Express version 10.1 [endtext]

BMC Service Desk Express version 10.1 Webinar, part 1

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[postlink] http://help-desk-software-video.blogspot.com/2012/04/bmc-remedy-service-desk.html[/postlink] http://www.youtube.com/watch?v=5l529kTV2Wwendofvid[starttext]BMC Remedy Service Desk [endtext]

BMC Remedy Service Desk

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[postlink] http://help-desk-software-video.blogspot.com/2012/03/learning-about-helpdesk-features-today.html[/postlink] http://www.youtube.com/watch?v=7fuwypL51VUendofvid[starttext]Many individuals have already started using helpdesk programs that allow them to manage their tickets more efficiently. Help desk features are available from software programs, and some are even offered for free. Getting help desk software is an ideal choice for companies with a big network today.[endtext]

Learning About Helpdesk Features Today

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[postlink] http://help-desk-software-video.blogspot.com/2012/03/transitioning-traditional-help-desk.html[/postlink] http://www.youtube.com/watch?v=ZvUxARVmBEIendofvid[starttext]The word 'help' isn't specific enough to the service provided by IT - all the extra calls and e-mails can really reduce the amount of time your support team has to help staff with IT-related issues. Simply changing the name and offering a web interface where staff can go and help themselves with issues or problems can have a dramatic impact. Whether you are new to self-service or improving your current offering, this webinar will provide concrete advice and ideas on self-service.[endtext]

Transitioning the Traditional Help Desk into Self-Service Service Desk

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[postlink] http://help-desk-software-video.blogspot.com/2012/02/service-cloud-demo.html[/postlink] http://www.youtube.com/watch?v=jx3R-v31tHwendofvid[starttext]Service Cloud is a completely cloud-based solution for modern customer service. It includes the traditional channels of customer service like phone email and chat, and combines them with the newest and fast-growing channels of customer service like self-service, online search and social media communities. This demo introduces functionality of the Service Cloud Console with Apple FaceTime(tm), Salesforce Knowledge (for agents, and via Google search), Self-Service Portal, Salesforce Chatter and Salesforce for Twitter and Facebook.[endtext]

Service Cloud Demo

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[postlink] http://help-desk-software-video.blogspot.com/2012/02/salesforcecom-and-bmc-remedyforce-it.html[/postlink] http://www.youtube.com/watch?v=bnFqgrH28OIendofvid[starttext]Provide faster IT help desk support at a much lower cost. Remedyforce helps you streamline IT assistance and deliver it through a proven cloud-based platform.[endtext]

Salesforce.com and BMC: Remedyforce IT Help Desk Demo

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[postlink] http://help-desk-software-video.blogspot.com/2012/02/nimsoft-service-desk-solution-demo.html[/postlink] http://www.youtube.com/watch?v=ruhz5F9p8Jsendofvid[starttext]Watch this video for a quick + informative demonstration of Nimsoft Service Desk.[endtext]

Nimsoft Service Desk: Solution Demo

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[postlink] http://help-desk-software-video.blogspot.com/2012/01/e-leave-management-system-demo.html[/postlink] http://www.youtube.com/watch?v=tGevqozFZTEendofvid[starttext]e-Leave is a web-based leave management system where an employee can apply for leave via online (internet/intranet). Email will be sent to notify the supervisor who can then approve the leave either via the email or on the website. Employee is able to view their current leave entitlement, leave balance and notification of leave approval from their manager.[endtext]

e-Leave Management System (DEMO)

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[postlink] http://help-desk-software-video.blogspot.com/2012/01/sharepoint-service-desk-ccs-service.html[/postlink] http://www.youtube.com/watch?v=x0LaCEzd_6Uendofvid[starttext]detailed demonstration of CCS Service Request for SharePoint. CCS Service Request for SharePoint is the ultimate SharePoint based help desk for your organization.[endtext]

SharePoint Service Desk - CCS Service Request demo

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[postlink] http://help-desk-software-video.blogspot.com/2012/01/demo-mobile-bmc-service-desk.html[/postlink] http://www.youtube.com/watch?v=KqvIwf8VVs4endofvid[starttext]Product demo of Aeroprise Mobility for BMC Remedy Service Desk. See how easy it is to manage incident information on smartphones directly from the field.[endtext]

Demo: Mobile BMC Service Desk

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[postlink] http://help-desk-software-video.blogspot.com/2012/01/bmc-remedyforce-service-desk-demo.html[/postlink] http://www.youtube.com/watch?v=Pit6qZiyUwMendofvid[starttext]The RemedyForce Cloud brings together a broad set of IT service management capabilities with the power of the force.com platform and ecosystem. Customers using these solutions report a 40% decrease in support costs, resolution of 75% of issues on the first call, and tens of millions of dollars in ongoing operational savings.[endtext]

BMC Remedyforce Service Desk Demo

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[postlink] http://help-desk-software-video.blogspot.com/2012/01/frontrange-heat-help-desk-software-demo.html[/postlink] http://www.youtube.com/watch?v=PyLwYX2ETnAendofvid[starttext]Try a Free Trial of HEAT Help Desk Software[endtext]

FrontRange HEAT Help Desk Software Demo

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[postlink] http://help-desk-software-video.blogspot.com/2012/01/it-help-desk-training-in-tampa-florida.html[/postlink] http://www.youtube.com/watch?v=j6MLd2OGvIUendofvid[starttext]Actual LaSalle graduates tell you about why LaSalle is the premier choice for certification training in Tampa, Florida[endtext]

IT Help Desk Training in Tampa, Florida

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[postlink] http://help-desk-software-video.blogspot.com/2012/01/discover-free-help-desk-solutions-for.html[/postlink] http://www.youtube.com/watch?v=204dr8UMSd4endofvid[starttext]If youre looking for simple but powerful help desk software, youve found it. Spiceworks helpdesk helps you easily manage user tickets, organize your work and assign tasks to your help desk team[endtext]

Discover Free Help Desk Solutions for IT Pros