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Introduction to SmarterTrack 7.x

[postlink] http://help-desk-software-video.blogspot.com/2012/09/introduction-to-smartertrack-7x.html[/postlink] http://www.youtube.com/watch?v=0lcBJuLSSbMendofvid [starttext]This video introduces the SmarterTrack Help Desk and Customer Service platform. As this is an introduction, items such as email tickets, live chat, the customer portal, call logging, time logs, workflow management and the knowledge base system are briefly discussed. In addition, supervisory applications such as full reporting, agent quality control, agent coaching and live chat monitoring are also touched on. [endtext]
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