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[postlink]
http://help-desk-software-video.blogspot.com/2012/09/introducing-smartertrack.html[/postlink]
http://www.youtube.com/watch?v=qvkMbee8pSYendofvid
[starttext]
This video introduces the SmarterTrack Help Desk and Customer Service
platform. As this is an introduction, items such as email tickets, live
chat, the customer portal, call logging, SmarterTrack Communicator, task
management, time logs, workflow management and the knowledge base
system are briefly discussed. In addition, supervisory applications such
as full reporting, agent quality control, agent coaching and live chat
monitoring are also touched on.
[endtext]
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