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Help Desk Software & Knowledge Base - The Brain in Your Help Desk

[postlink] http://help-desk-software-video.blogspot.com/2011/09/help-desk-software-knowledge-base-brain.html[/postlink] http://www.youtube.com/watch?v=sIU5jawZJxgendofvid[starttext]Explore Logicalware's help desk knowledge base feature. Knowledge base 'reads' incoming messages and displays the correct template response.[endtext]
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