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http://help-desk-software-video.blogspot.com/2011/09/web-based-help-desk-ticketing-software.html[/postlink]
http://www.youtube.com/watch?v=zqAh5S5gWqEendofvid[starttext]Service Desk ticket software, Help desk ticket software, ticket software for customer support. Create tickets for IT support, interal support, or customers. Customer portal and email submission included.[endtext]
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