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http://help-desk-software-video.blogspot.com/2011/12/modern-features-in-help-desk-software.html[/postlink]
http://www.youtube.com/watch?v=QvcqbDhGY3Aendofvid[starttext]The use of help desk software in a business enables IT personnel to keep track of issue tickets. Employees that have problems with their computer devices will be noted in the helpdesk software upon report. Tickets can also be assigned to other staff members when using help desk software.[endtext]
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