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http://help-desk-software-video.blogspot.com/2011/12/utilizing-help-desk-software-today.html[/postlink]
http://www.youtube.com/watch?v=Lz5KiozQglEendofvid[starttext]Help desk software has allowed businesses to provide information and assistance to personnel that are responsible for troubleshooting problems. This lets IT staff members keep a close watch on their network devices if issues occur. Helpdesk is a single point of contact in terms of receiving computer help.[endtext]
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