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http://help-desk-software-video.blogspot.com/2011/10/help-desk-application-creation-of.html[/postlink]
http://www.youtube.com/watch?v=JN1atDSIGZoendofvid[starttext]You may choose to allow your end users direct access to some areas of your online help desk. Cynergy Help Desk includes a User Portal module popular with many of our clients. The user-friendly portal admits your customers or employees via an individual login and password. Users can access your Knowledge Center, initiate requests, track the status of existing tickets or perform any number of tasks you allow.[endtext]
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